Frequently Asked Questions
Everything you need to know about shopping with City Furniture & Appliances.
What are your delivery and assembly options?
We offer white-glove delivery which includes professional assembly and placement of your new furniture in the room of your choice, as well as removal of all packaging materials.
Do you offer financing for large purchases?
Yes, we provide several flexible financing plans, including interest-free periods for qualified buyers, to help you furnish your home today and pay over time.
What is your return policy on furniture and appliances?
Items can be returned within 30 days of delivery provided they are in original condition. Please note that a restocking fee may apply, and custom-ordered pieces are generally non-refundable.
How can I track the status of my order?
Once your order is confirmed, you will receive a tracking link via email. You can also log into your account on our website to see real-time updates on shipping and delivery schedules.
Are your appliances covered by a warranty?
All appliances come with a standard one-year manufacturer's warranty. We also offer extended protection plans that cover accidental damage and mechanical failures beyond the initial year.
Can I request a specific delivery time slot?
While we cannot guarantee exact times, our delivery team will provide you with a 4-hour window the day before your scheduled delivery to help you plan your schedule.